Privacy policy

Last Updated: April 16, 2026

CROWN & TAILS (“we,” “us,” or “our”) operates this website and provides related products, services, and features (collectively, the “Services”). Our store is powered by Shopify, which enables us to deliver a seamless and secure shopping experience.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” refers to any information that identifies or can reasonably be linked to you.

We may collect the following:

a. Contact Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

b. Payment Information

  • Payment method details (processed securely via third-party providers)
  • Transaction confirmations

c. Account Information

  • Username and password
  • Preferences and account settings

d. Transaction Data

  • Purchase history
  • Cart, wishlist, and browsing activity
  • Returns, exchanges, or cancellations

e. Communications

  • Messages, inquiries, and customer support interactions

f. Device & Usage Data

  • IP address
  • Browser and device type
  • Website interaction behavior (pages viewed, time spent, etc.)

2. How We Collect Your Information

We collect personal information through:

  • Direct interactions (for example, when you place an order, create an account, or contact us)
  • Automated technologies (for example, cookies and analytics tools)
  • Service providers (for example, payment processors and shipping providers)
  • Third-party partners (for example, marketing and analytics platforms)

3. How We Use Your Information

a. Provide and Improve Services

  • Process orders and payments
  • Fulfill shipping and returns
  • Manage accounts
  • Personalize your shopping experience

b. Marketing & Advertising

  • Send promotional emails and updates
  • Show relevant advertisements based on your activity

You may opt out of marketing communications at any time.

c. Security & Fraud Prevention

  • Protect accounts and transactions
  • Detect and prevent fraudulent or unauthorized activity

d. Customer Support

  • Respond to inquiries
  • Provide assistance and service updates

e. Legal Compliance

  • Meet legal obligations
  • Enforce policies and protect our rights

4. Sharing Your Information

We may share your information with:

  • Shopify and service providers
    (for example, payment processing, analytics, shipping, and IT services)
  • Marketing and advertising partners
    (to deliver relevant ads and promotions)
  • Third parties at your direction
    (for example, shipping providers or social integrations)
  • Legal authorities or regulators
    when required by law or to protect our rights

5. Shopify and Third-Party Processing

Our store is hosted on Shopify. Shopify may process your personal information to provide and improve the platform.

Your information may be transferred and stored outside your country.

To learn more, visit: https://privacy.shopify.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience
  • Analyze site performance
  • Support marketing efforts

You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party platforms. We are not responsible for their privacy practices, and we encourage you to review their policies separately.

8. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from minors. If such data is identified, we will delete it promptly.

9. Data Security and Retention

We implement reasonable security measures to protect your information. However, no system is completely secure.

We retain personal data only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes

10. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction or deletion
  • Request data portability
  • Opt out of marketing or targeted advertising

To exercise your rights, contact us at: support@crownandtails.com

We may need to verify your identity before processing requests.

11. International Data Transfers

Your information may be processed outside your country. Where required, we use appropriate safeguards to protect your data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

support@crownandtails.com